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Last Updated: July 2026
At Brandline Press, every product is custom printed specifically for each customer. Because of the personalized nature of our products, please review our return and refund policy carefully before placing your order.
Custom Printed Products
All products sold by Brandline Press are custom-made according to the specifications, artwork, and options selected by the customer.
For this reason, custom printed products cannot be returned or refunded due to:
- Change of mind
- Ordering the wrong size, quantity, or product
- Customer-uploaded artwork errors
- Spelling, grammar, or design mistakes approved by the customer
- Color variations within normal printing tolerances
- Late delivery caused by shipping carriers or circumstances beyond our control
Order Approval
Customers are responsible for reviewing all artwork, proofs, product specifications, and order details before approving production.
Once production has begun, orders cannot be canceled, modified, or refunded.
Damaged or Defective Products
If your order arrives damaged or contains a manufacturing or printing defect, please contact us within 5 business days of delivery.
To help us review your claim, please provide:
- Your order number
- A description of the issue
- Clear photographs of the damaged product
- Photographs of the shipping packaging, if applicable
After reviewing the claim, Brandline Press may, at its sole discretion:
- Reprint the product at no additional cost,
- Replace the product, or
- Issue a full or partial refund when appropriate.
Incorrect Orders
If you receive an item that differs from what you ordered due to an error by Brandline Press, please notify us within 5 business days of delivery.
After verification, we will provide an appropriate resolution, which may include a replacement or refund.
Color Accuracy
We strive to reproduce colors as accurately as possible. However, slight color differences may occur due to:
- Computer and mobile screen settings
- Monitor calibration
- Printing processes
- Paper type and finish
Minor color variations are considered normal and are not grounds for a refund or replacement.
Shipping Damage
If your package arrives visibly damaged, please:
- Take photographs of the package before opening it.
- Photograph any damaged products.
- Contact us within 5 business days of delivery.
We will work with you to resolve the issue as quickly as possible.
Non-Returnable Items
The following items are not eligible for return:
- Custom printed products
- Personalized items
- Products produced according to customer specifications
- Products with customer-approved artwork
- Products that have been used, altered, or damaged after delivery
Refund Processing
If a refund is approved, it will be issued to the original payment method used during checkout.
Please allow 5–10 business days for the refund to appear, depending on your financial institution.
Order Cancellation
Orders may only be canceled before production begins.
Once production has started, cancellation requests cannot be accepted because materials and production resources have already been committed to your order.
Contact Us
If you have questions regarding your order or wish to submit a claim, please contact us:
Brandline Press
Website: brandlinepress.com
Email: support@brandlinepress.com